Les Croupiers Casino, known for its warm welcome and good gaming...
If you are a new customer, our friendly staff will happily teach you how to play...
We run a shuttle bus, "The Casino Flyer", daily from Westgate Street to the new premises with a 5 minute turnaround...
Welcome to Les Croupiers Casino, known locally as ‘The Croups’. It has been established for over forty years and is known for its personality, warm welcome and its good gaming – everything you could want for a fantastic night out with your friends, work colleagues or your family.
If you are a serious gambler, we offer the highest limits in the area.
If you are a new customer, our friendly staff will happily teach you how to play. Either way, you are guaranteed an excellent gaming experience at The Croups. We have recently moved to brand new, purpose built premises. So come and relax and enjoy this very modern casino with one of the largest Poker Rooms in the UK.
Everyone is welcome.
Try our new multi-screen Sky TV sports Bar showing a variety of Sky Sports TV channels, or enjoy an excellent meal in the Dragon Court restaurant.
We also offer complimentary refreshments at the gaming tables, including tea, coffee and soft drinks, chicken wings with fries, prawns in batter served in the basket or a range of freshly made filled baguettes.
IPCA: THE INDEPENDENT PANEL FOR CASINO AND BINGO ARBITRATION
Welcome to the IPCA website which provides information on Alternative Dispute Resolution (ADR) for the UK land based casino and bingo industry.
Under the Licensed Conditions and Codes of Practice (LCCP) for Gambling Operators, issued by the Gambling Commission, Licensees must put in place procedures for resolving customer complaints and disputes and the existence and terms of such procedures must be drawn to the attention of all customers.
This code will come into effect on 1st October 2015.
In this code a ‘complaint’ means a complaint about any aspect of the licensee’s conduct of the licensed activities, and a ‘dispute’ is any complaint which:
1. Relates to the outcome of the complainant’s gambling transaction; and
2. Is not resolved at the first stage of the licensee’s complaints procedure.
For more information please look at the IPCA Page www.nationalcasinoforum.co.uk/ipca