Responsible Gambling

For many people, gambling is a fun and exciting form of entertainment, which, in the environment of a casino, provides an enjoyable experience but, for a small minority, gambling can become a problem. We all take risks and gambling is, of course, a particular style of risk-taking. The temptation to try your luck or re-experience an early win may be irresistible.

If you have lost control with your gambling and it has taken over your life and dominates your thoughts, if you cannot stop until you have run out of money, or if you have lost relationships, friends, possessions or jobs as a result of your gambling, then you may well need help.

At Les Croupiers we are committed to helping our customers stay in control by providing a safe environment and offering support to those who demonstrate that they are unable to stay in control.

Checking It Out

Someone who thinks they might have a gambling problem should ask themselves if:

  • they have ever lost time from work because of gambling;
  • gambling has ever made their home life unhappy;
  • they have gambled to get money to pay debts or solve financial difficulties;
  • after losing they felt that they must return as soon as possible to win back their losses;
  • after winning they have had a strong urge to return and win more;
  • they gamble until their last pound has gone;
  • they have ever borrowed to finance their gambling;
  • they are reluctant to use ‘gambling money’ for normal expenditures;
  • gambling makes them careless of the welfare of themselves and their family;
  • they have ever gambled longer than planned;
  • they have ever committed, or considered committing, an illegal act in order to finance their gambling;
  • gambling causes them to have difficulty sleeping;
  • arguments, disappointments or frustrations create an urge within them to gamble; and or
  • they have ever considered self-destructive behaviour as a result of their gambling.

Strategies For Help

Talk about it:

  • Be honest, firstly with yourself and then with others.
  • Talk about it with someone you trust; your family a friend, a counselor or call the GamCare Helpline.
  • Talk to your Casino General Manager – they do understand. Their experience in the industry gives them an awareness of the issues involved.

There are a number of options that the casino can implement to help you get your gambling dependency under control:

  • Organise for a period of self-suspension. This will be confirmed to you in writing. After the period of suspension is over it can be reviewed with your General Manager.
  • Play with cash only or limit the amount of money that can be withdrawn using the cheque and debit card facility.
  • Resign from the casino in writing, explaining your reasons for doing so.

Most of all, take responsibility for yourself, don’t run away from your problems. It never solves anything.

Practical Steps:

  • Stop all gambling while breaking the habit.
  • Look for patterns in your behaviour. Do you gamble when you’re bored, stressed or under a lot of pressure?
  • Use a calendar and mark each day you do not gamble, so you can see the progress you make.
  • Ask someone you can trust to handle your money for an agreed amount of time (e.g. 3 months).
  • Don’t use your cash-point cards.
  • Reward yourself after a period free from gambling, by spending some of the money you have saved on yourself.
  • Remember; take one day at a time.

Seeking Help And Advice

GamCare Helpline: 0808 8020 133 or visit
They provide a confidential telephone counselling national helpline for anyone who is concerned about their own, or someone else’s gambling.

Gamblers Anonymous Helpline: 020 7384 3030 or visit www.
They are a self-help fellowship of compulsive gamblers wanting to address their gambling problems.

Gordon House Association Tel. 020 8778 3331 or visit www.
They have a hostel providing accommodation, therapy and rehabilitation for compulsive gamblers.

National Debtline  Tel. 0645 500 511 or visit

They offer advice and support to enable callers to deal with their debts in a pro-active and informed way. Self-help information packs are sent free to individuals with debt problems.